Refund policy

At Keragen, your satisfaction is our priority. If you are not completely satisfied with your purchase, we provide a clear and straightforward process for returns, refunds, and exchanges. Below, you’ll find all the necessary details to ensure a smooth experience.

Return Policy

We accept returns under the following conditions:

  • Changed Your Mind:
    • Returns for unopened, unused items in their original packaging are accepted within 30 days of delivery.
  • Damaged on Arrival:
    • If your product is damaged during transit, report the issue within 48 hours of delivery.
  • Incorrect Product Received:
    • If you received an incorrect item, contact us immediately to arrange for a return or replacement.
  • Exceptions / Non-Returnable Items:
    • The following items cannot be returned:
      • Sale items
      • Gift cards
      • Used or opened consumable items

Exchange Policy

We accept exchanges in the following situations:

  • If you received the wrong product.
  • If you wish to exchange an unused and unopened product for another of the same value.

Contact us to initiate an exchange. Products must meet the return eligibility criteria.

Refund Policy

Refunds are issued under the following conditions:

  • Undelivered Orders:
    • If your order does not arrive within the expected timeframe, contact us within 7 days of the expected delivery date.
  • Damaged Items:
    • Refunds are issued for items damaged during transit after the damaged goods are returned.
  • Incorrect Products:
    • Refunds are provided for incorrect items once they are returned.
  • Change of Mind:
    • Refunds are available for unopened, unused items returned within 30 days of delivery.

How to Initiate a Return, Refund, or Exchange

  1. Contact Us
  2. Prepare the Product
    • Ensure the product is in its original packaging, including all accessories and manuals.
    • Retain the original packaging until the return process is complete.
  3. Shipping the Return
    • Once your request is approved, we will provide a return shipping label or return address: 4920 Northwest 165th Street, Miami Gardens Florida 33014, United States
    • Use sturdy packaging to prevent damage during transit.
    • Include a copy of your receipt or proof of purchase inside the package.

Important Notes

  • Return Shipping Costs:
    • If the return is due to a damaged or incorrect item, we cover the return shipping. For other reasons, return shipping is the customer’s responsibility.
  • Refund Processing:
    • Refunds are processed within 10 business days of receiving and inspecting the returned item.

Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, feel free to reach out:

Thank you for choosing Keragen. We appreciate your trust and are here to ensure a hassle-free shopping experience!