Shipping policy

At Keragen, we are committed to delivering your beauty products quickly, securely, and efficiently. Below, you’ll find detailed information about our handling times, delivery timelines, shipping costs, and order tracking process to ensure a seamless shopping experience.

Handling Time

  • All orders are processed within 1-2 business days (excluding weekends and public holidays).
  • Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Order Cut-Off Time

Time: 11:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Delivery Times

Delivery timelines may vary based on the shipping method selected and your delivery location:

  • Standard Shipping

    • Handling time: 1-2 Business days (Monday through Friday)
    • Transit time: 2 Business days (Monday through Friday)
    • Total delivery time

Estimated delivery time based on customer locations

All destinations: 3-4 business days

  • Economy Shipping:

    • Handling time: 1-2 Business days (Monday through Friday)
    • Transit time: 4-6 Business days (Monday through Friday)
    • Total delivery time

Estimated delivery time based on customer locations

All destinations: 5-8 business days

*Please note: Delays may occur during holidays, promotional events, or due to factors beyond our control (e.g., weather or carrier-related issues).

Shipping Details

Shipping Method

Delivery Time

Order Value

Shipping Cost

Economy

5 to 8 business days

Less than 50$

6.99

Standard

3 to 4 business days

50$ and above

Free

 

We are pleased to offer Free Shipping on all U.S. orders over $50.

  • Estimated delivery for free shipping is 3-4 business days.

Shipping Costs 

Shipping costs for orders below $50 are calculated at checkout based on the delivery address and shipping method chosen. This ensures competitive and accurate pricing tailored to your location.

Warehouse Location

All orders are shipped from our primary warehouse:
4920 Northwest 165th Street, Miami Gardens Florida 33014, United States

*This centralized shipping location allows us to efficiently deliver orders to destinations nationwide.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.

  • Use the tracking number to monitor your order’s status and estimated delivery on the carrier’s website.

Important Notes

  • Orders may be subject to delays during peak shopping seasons or unforeseen circumstances.
  • We are not responsible for delivery delays caused by incorrect shipping addresses. Please double-check your address during checkout to ensure accurate delivery.

Contact Us

If you have any questions regarding our shipping policy or require assistance with your order, our team is here to help:

Thank you for choosing Keragen! We’re dedicated to providing a smooth and reliable shipping experience for all your beauty needs.